Refund Policy

Program fees for each cohort are published on the Site at the time applications open. Fees may vary between cohorts. The fee for your cohort is confirmed in your offer letter.

Refund eligibility depends on when you notify us of your withdrawal:

Withdrawal requests must be submitted in writing to team@eynvisionlabs.com. The date of written notification is used to determine refund eligibility.

We review requests for refunds outside the standard policy on a case-by-case basis in cases of:

• Documented medical emergency (participant or immediate family member)
• Bereavement
• Circumstances outside your control that make participation genuinely impossible

These requests are reviewed at the discretion of the Eynvision Labs team. To request a hardship review, email team@eynvisionlabs.com with a brief explanation and any relevant documentation.

If a participant is not satisfied with the program after completing three months, Eynvision Labs will provide a full 100% refund of program fees paid.

This guarantee applies only when all of the following conditions are met:

• The participant demonstrated full commitment to the program throughout the three-month period
• The participant completed all assigned tasks with meaningful contributions
• The participant's work was merged into the actual product in proportion to their fair share of the cohort's output
• The participant maintained good teamwork and communication with mentors and cohort members throughout the program

Refund requests under this guarantee must be submitted in writing to team@eynvisionlabs.com within 14 days of completing the three-month mark. Eynvision Labs will review participation records, task completion, merged contributions, and mentor feedback before approving a refund.

If a participant is not satisfied with the program after completing the cohort, Eynvision Labs will provide a full 100% refund of program fees paid.

This guarantee applies only when all of the following conditions are met:

• The participant demonstrated full commitment to the program throughout the cohort
• The participant completed all assigned tasks with meaningful contributions
• The participant's work was merged into the actual product in proportion to their fair share of the cohort's output
• The participant maintained good teamwork and communication with mentors and cohort members throughout the cohort

Eynvision Labs may reject a refund request in full if any of the conditions above are not met.

Refund requests under this guarantee must be submitted in writing to team@eynvisionlabs.com within 14 days of cohort completion. Eynvision Labs will review participation records, task completion, merged contributions, and mentor feedback before approving or rejecting a refund.

If Eynvision Labs cancels a cohort for any reason before it begins, all participants who have paid fees will receive a full refund within 14 business days.

If a cohort is cancelled or discontinued after it has started due to circumstances beyond our control (force majeure events including but not limited to natural disasters, government restrictions, or critical infrastructure failure), we will refund a pro-rated portion of fees corresponding to the weeks of program not delivered.

If a participant is removed from the program for conduct violations (see Terms of Service, Section 5), no refund is issued.

Refunds are processed using the same payment method used for the original transaction. Processing times depend on your bank or payment provider, typically 5–10 business days after we initiate the refund.

Instead of a refund, participants who withdraw more than 15 days before program start may request to defer their enrollment to the next available cohort. Deferrals are subject to availability. You may defer your enrollment once; if you withdraw from the deferred cohort, standard refund terms apply.

For refund requests or questions:

Eynvision Labs Email: team@eynvisionlabs.com Website: eynvisionlabs.com/refund-policy